Whether addressing a negative review or thanking happy buyers for their feedback, it’s important to engage with your customers.
According to SurveySensum, 77% of customers hold brands in higher esteem when they actively seek and diligently apply valuable customer feedback. And 83% of customers feel loyal to a brand that responds to and resolves their complaints.
The catch is: time is of the essence.
Studies show that customers want speedy replies, with 62% expecting responses within an hour. When responses are slow, customer satisfaction drops. And satisfied customers are the ones that keep coming back to your store – and keep buying. Our AI tool can help you respond quickly and easily.
With our new AI tool, users on the Awesome plan can generate near-instant replies when responding to reviews.
Whether you’re responding privately or publicly, just hit ‘Generate reply’ and have the AI respond for you in clean, error-free English.
Even better, you can create responses with different tone of voice presets so that the replies you generate sound authentic and reflect your store’s identity.
Want to keep it simple? Just select ‘Simple’ from the drop-down. Want to be more supportive? We’ve got an option for that, too.
If you want the AI to say something specific, you can tell it to.
Just write what you want in the ‘Additional instructions’ box. You can ask it to provide info about your returns policy, or to sign off the response in a certain way.
Alternatively, you can just leave it blank if you trust the AI to do its job or want to edit the response yourself.
Either way, replying to reviews just got way easier.
Having trouble? Get in touch with us at firstname.lastname@example.org.