Worried about missing customer feedback that needs your response immediately? Try our integration with Gorgias. With this integration, you can create Gorgias tickets when a customer leaves a review in Judge.me. This helps you take the right actions on time and retain your loyal customers.
When the reviews are submitted and the tickets come in, you can publish or hide the reviews directly from the Gorgias’s Sidebar Widget on your right hand. If you have a Judge.me Reviews Carousel installed, you can also add the reviews to the carousel from here. Just one click, and the changes will be applied to the reviews in Judge.me. This saves you the time of switching between platforms and makes sure you won’t miss any important feedback.
This Sidebar Widget also shows you many data on the reviews submitted by a customer, including the content of the 3 latest reviews, the total of reviews, and the average rating of all reviews. This information is located in the same place as other customer data in Gorgias or from any integrated apps that you have, which gives you much more context to respond to each customer.
Need to reply to your reviewers? You can publish (hide) the reviews and reply to them with one single action using Gorgias’s macros built by Judge.me. You have 3 macros to resolve this ticket in Gorgias:
Choose the macro. Type your reply. And click "Send". As simple as that.
Check our full instructions to enable and use the integration. If you need any help, contact firstname.lastname@example.org.